Your order will typically ship out within 7 business days after it is received. We do not ship on most major holidays, please keep that in mind when placing your order. If you need an estimate just make an account, put something in your cart, and click "Checkout".
- Domestic orders ship via Österreichische Post AG Standard which takes 2-3 business days.
- We ship CD’s and soft goods to other countries via Österreichische Post AG Standard which takes 6-14 business days.
-Vinyl is shipped using Österreichische Post AG Standard.
-Vinyl will always ship separately, while CD’s and soft goods can be shipped together.
- Domestic CD and soft goods orders can be tracked by sending an email to firstname.lastname@example.org. Please put "Tracking Info Request" in the subject line of your email. Please also put your name and receipt number in the body of the email.
- If you are not satisfied with your product, you may return the product within 14 days of the delivery date for a full refund.
- We will only issue refunds for unused/unopened/sealed products.
- Refunds are not offered for minor cosmetic damage on record packaging and posters.
- We also issue exchanges for defective products. Note that an item might only be exchanged for the exact same product.
- Please send an email to email@example.com with your name and receipt number explaining the issue, pack the merchandise you wish to exchange/return securely and send the package to the following address: Endresstrasse 18, A-1230 Vienna